Welcome to the Customer Success Collective Pro Members Dashboard!

At Customer Success Collective, we believe in empowering our members with the tools, resources, and community needed to excel in the ever-evolving field of customer success. Our Pro Membership offers an exclusive bundle of top-tier courses, a complimentary ticket to in-person events, and a wealth of resources designed to streamline your processes and elevate your skills.

As a Pro Member, you'll have access to:

Ready-to-use templates to save time and enhance efficiency.
Private workspace for collaboration with peers and experts from diverse industries.
Exclusive courses with a 10% discount using code 10MEMBER at checkout.
Specialist insights from leading customer success managers (CSMs) with over 150+ hours of content.
AI-powered advice tailored to your customer success queries, trained by our community.
Discounts on in-person festivals and certifications, including 40% off summits and 10% off all certifications.

Join our community of forward-thinking CS enthusiasts, all rallied around the shared goal of providing incredible customer experiences, 24/7. Upgrade your knowledge, connect with peers, and thrive in your career with the Customer Success Collective Pro Membership.

Understanding your Pro dashboard

The Customer Success Collective (CSC) dashboard is your one-stop hub for everything you need to succeed in the world of Customer Success Collective strategies. Designed with simplicity and efficiency in mind, the dashboard offers seamless access to essential resources, events, certifications, and more.

Pro Membership: everything you need to excel.

Resources & Tools

Our Resources & Tools section is designed to empower you with everything you need to excel in customer success. As a Pro Member, you gain exclusive access to a treasure trove of ready-to-use templates, comprehensive reports, and specialist insights from leading customer success managers (CSMs).

What you'll find here:

Ready-to-use templates: Save time and streamline your processes with our expertly crafted templates.
Specialist insights: Access 150+ hours of content from top CSMs at leading companies.
Comprehensive reports: Stay up-to-date with the latest customer success statistics and trends.

Dive in and make the most of these resources to enhance your skills, improve your workflows, and deliver unmatched client satisfaction.

Templates and frameworks

Whether you're looking to improve customer retention, optimize onboarding, or develop a comprehensive customer success strategy, we've got you covered.

What you'll find here:

Account research template: Simplify the process of researching new accounts.
Customer experience map template: Maximize revenue growth by improving customer retention and monetization.
Customer success strategy template: Create a tailored strategy for long-term customer satisfaction.
Cross-selling email templates: Promote additional products or services to existing customers.
Customer segmentation template: Categorize your audience into distinct groups based on shared characteristics.

Dive into our collection of expertly crafted templates and frameworks to elevate your customer success efforts and deliver exceptional experiences to your clients.

Toolkits

Planning to rehaul your customer onboarding process? Need to brush up on your customer retention strategies? Or perhaps you’re gearing up for next quarter's churn reduction initiatives? We've curated a selection of our exclusive content into these comprehensive CS toolkits, designed to equip you for your upcoming endeavors. Each toolkit is brimming with presentations, templates, and guides, providing you with crucial insights to kick-start your success journey.

Explore our toolkits:

Customer Onboarding Toolkit: Everything you need to empower success from the start.
Customer Churn Toolkit: Conquer customer churn with proven strategies.
Customer Feedback Toolkit: Master the art of customer insights.
Customer Retention Toolkit: Retain, sustain, gain: Tools for mastering customer retention.
Renewals Toolkit: Revitalize your renewals for retention success.
Value Toolkit: Empower value realization to amplify product and customer success impact.
Customer Success Metrics Toolkit: Optimize your customer success outcomes.
Recruitment Toolkit: The ultimate guide for recruitment success.

Dive into our curated toolkits and elevate your customer success efforts with the resources and insights you need to thrive.

Customer Success OnDemand

Customer Success OnDemand, is your go-to destination for world-class insights and presentations from industry leaders. Whether you missed a live session or want to revisit key takeaways, our OnDemand library has you covered.

Catch up on sessions from top companies like LinkedIn, Google, Salesforce, and more. Explore presentations from Customer Success Summits and Festivals held in various locations, including Chicago, Sydney, Amsterdam, and beyond. Gain valuable insights on customer experience, support, AI for customer success, and much more.

Stay ahead of the curve with our comprehensive collection of recordings, available anytime, anywhere. Dive into the wealth of knowledge shared by senior CS leaders and industry experts to elevate your customer success strategies.

Members-only articles

Welcome to the exclusive world of Customer Success Collective Membership Content! Here, you'll find a treasure trove of insights, strategies, and real-world experiences shared by customer success leaders from top companies like Typeform, LinkedIn, Intercom, HubSpot, and more. Our biweekly dose of exclusive, members-only content is designed to keep you at the forefront of the customer success industry.

What you'll discover:

Customer Experience: Redefine your customer experience with smarter voice of the customer programs.
Scrappy Success: Learn how to achieve more with less through resourceful strategies.
Customer Marketing: Bridge the gap between marketing, sales, and customer success for a customer-centric approach.
Global Adoption Frameworks: Develop standardized adoption frameworks to ensure measurable value from investments.
Monetizing Customer Success: Discover how companies like GoCardless have turned customer success into a key driver of business growth.
Retention Strategies: Explore innovative strategies used by industry leaders like PayPal to drive customer retention.

Dive into our rich collection of articles, case studies, and expert insights to elevate your customer success game and stay ahead in this dynamic field.

Industry reports

Welcome to the Industry Reports section of the Customer Success Collective! Here, you'll find a wealth of in-depth reports designed to keep you ahead of the curve in the ever-evolving field of customer success. Our reports cover a wide range of topics, from market trends and career resources to AI in customer success and strategies for reducing churn.

What you'll discover:

Market Trends: Stay informed about the latest trends shaping the customer success industry.
Career Resources: Use our data to negotiate your next pay rise and thrive in your career.
AI in Customer Success: Get to the bottom of how AI is transforming the field.
Churn Reduction Strategies: Unlock the secrets to reducing churn and boosting customer loyalty.
Customer Success Metrics: Discover key strategies to keep your customers hooked and measure your success.

Dive into our comprehensive reports to gain valuable insights and stay ahead in the dynamic world of customer success.

Connect & Meet

Our community is filled with forward-thinking professionals who are passionate about providing incredible customer experiences.

What you'll find here:

Private Workspace: Collaborate with peers and experts from diverse industries in a dedicated space.
Networking Opportunities: Connect with like-minded professionals and expand your network.
Expert Insights: Gain valuable knowledge from seasoned customer success leaders.
Community Events: Participate in exclusive events and discussions to stay ahead in the field.

Join our vibrant community and take advantage of the opportunities to connect, learn, and thrive with your peers.

Members-only community

This is your private channel to connect, collaborate, and thrive with fellow customer success trailblazers. Every Thursday, we personally invite members to join our exclusive private channel in the Customer Success Collective Slack workspace. If you're not on Slack yet, hit that join button and step into the future. If you've been here before, sign in and get ready to engage.

What's on the agenda?

Weekly Membership Highlights: Get the ultimate insider scoop every week.
Safe Space: Share, absorb, and soak up the wisdom in a supportive environment.
Non-stop Networking: Level up your connections with continuous networking opportunities.
Meetups: Join our community meetups, both in-person and online, to connect with peers and industry leaders.

By joining this membership, you gain access to our community meetups in various locations, including Sydney, Melbourne, San Francisco, Florida, Bengaluru, and Amsterdam. Use your membership email and our default password: CSC123! Feel free to change the password once you're in.

Join our vibrant community of forward-thinking customer success enthusiasts, all rallied around the shared goal of providing incredible customer experiences, 24/7.

All events

You'll find a comprehensive list of upcoming events designed to help you connect, learn, and grow within the customer success community. Whether you're looking to attend a summit, participate in a workshop, or join a meetup, our events calendar has something for everyone.

Explore our events calendar to stay updated on the latest opportunities to engage with the customer success community. Whether you want to speak, attend, host, or become a partner, reach out to our team to discuss how you can get involved in future events.

Become a mentor

Becoming a mentor is a significant personal and professional achievement, and joining the Customer Success Collective (CSC) mentor program is a career-changing opportunity. We carefully vet every applicant, ensuring that only the crème de la crème of customer success professionals come on board. This distinction alone is CV-worthy, but the benefits don't stop there.

Why become a CSC mentor?

Help others: Guide customer success professionals to reach their full potential.
Give back: Contribute to the community and leave a lasting legacy.
Gain fresh perspectives: Learn from your protégé and expand your own knowledge.
Level-up your career: Forge new, lasting relationships and enhance your professional network.
Earn extra income: Do what you love while earning additional income.
Build confidence: Push your personal boundaries and grow as a leader.
Be part of something great: Join the world's largest customer success community.
Shape future leaders: Influence and mentor the next generation of customer success professionals.
Stay updated: Keep your finger on the pulse of the ever-changing customer success landscape.
Make an impact: Positively change someone's career and feel good about helping others.

What to expect:

Commitment: Flexible hours to fit your schedule.
Support: Guidance on effective communication and mentorship techniques.
Opportunities: Mentor multiple individuals and make a broader impact.

If you're ready to join as a mentor and aren't a member yet, contact the Community Manager to get started. Choose your CSC membership plan—our mentor program is available to Pro and Pro+ members.

FAQs for the Mentorship Program

Can anyone be a mentor?
- Generally, only people who are subscribed to our membership plan can be a mentor or mentee. But we also have ambassadors and other top level exec join as just mentors.
How many hours do I have to commit to?
- The commitment is flexible and can be tailored to fit your schedule. Typically, each pairing will have 5 sessions allotted, which can be done bi-weekly or monthly, depending on your agreement with the mentee.
Will I have to work weekends?
- No, the mentorship program is designed to fit around your existing commitments, so you can choose times that work best for you and your mentee.
Can I mentor more than one person at a time?
- Yes, you can mentor multiple individuals if you feel comfortable managing the additional commitment.
What if I don't get on with my mentee?
- If you encounter any issues with your mentee, you can reach out to the Community Manager for support and guidance.
How will the communication side of things work?
- Communication can be done through various channels, including online meetings, emails, and phone calls, depending on what works best for both you and your mentee.
Can I be a mentor and mentee?
- Yes, you can participate in the program as both a mentor and a mentee, allowing you to gain insights from others while also sharing your expertise.

I hope these FAQs help clarify the details of the mentorship program. If you have any more questions or need further information, feel free to let me know!

Find a mentor

In the dynamic and ever-evolving field of customer success, having a mentor can be a game-changer. Our mentor program is designed to pair you with leaders in the industry who can provide invaluable guidance, resources, and confidence to help you excel in your career. Whether you're looking to master new skills, navigate career shifts, or gain insights from other professions, our mentor program has you covered.

Why have a customer success mentor?

Tap into expertise: Gain access to the knowledge and experience of seasoned professionals.
Personalized guidance: Receive tailored advice and support specific to your circumstances.
Confidential 1:1 time: Enjoy dedicated time to ask questions and seek advice.
Expand your network: Connect with topic-specific specialists and grow your professional network.
Solve problems with confidence: Get the support you need to tackle challenges and up-skill effectively.
Explore new ideas: Gain fresh perspectives and insights you wouldn't otherwise have access to.

Our mentors come from a diverse range of organizations, ensuring you receive well-rounded and comprehensive guidance. Join our mentor program today and take the next step in your customer success journey.

Discounts

As a valued member, you have access to a range of exclusive discounts designed to enhance your professional development and career growth. Take advantage of these special offers to maximize your learning and networking opportunities.

Exclusive Discounts:

Free Virtual Events: Participate in our virtual events at no cost and gain valuable insights from industry leaders.
40% Off In-Person Summits: Attend our in-person summits and connect with peers and experts while enjoying a significant discount.
10% Off All Certifications: Elevate your credentials with our certification programs and save 10% on all courses.

Explore these discounts and make the most of your membership benefits to accelerate your career in customer success.

Member Perks

As a fully-fledged CSC Pro member, you've unlocked some juicy extra discounts designed to enhance your professional development and career growth. Take advantage of these exclusive offers to maximize your learning and networking opportunities.

Exclusive Discounts:

70% Off Membership Plans: Access The Alliance’s sales enablement, customer marketing, product-led, and more, with a whopping 70% discount for life.
40% Off In-Person Events: Save over 40% on all our in-person events, including summits and festivals held around the world.
10% Off Courses: Elevate your credentials with our certification programs and save 10% on all courses using the provided coupon codes.

Explore these discounts and make the most of your membership benefits to accelerate your career in customer success.