Success is just around the corner.
Unlock unrestricted access to keynote presentations, templates, certifications, workshops, and event passes to nail your customer success strategy and conduct your role with confidence.
Take a peek inside our plans
To give you a glimpse of the valuable content that awaits you, here's just a small taste of what you'll discover with our community membership. Get ready to dive into a wealth of knowledge and resources that'll elevate your customer success skills.
Download our templates, make a copy, and tailor it to your specific needs! Then access dozens more once you're all signed up.
As a member, you'll have access to every single presentation, panel discussion, and round table from all our events, both in-person and virtual. Learn from top companies like Slack, LinkedIn, Microsoft, Hubspot, and many more.
Discover our collection of articles exclusive to our members, written by top experts in customer success.
Want to know what new content our members get access to? Keep an eye on this page to discover what gets added each month.
FAQs
What type of content will I find in the membership dashboard?
What won't you find? 😉 The membership dashboard is jam-packed with a range of OnDemand presentations full of industry insights, a treasure trove of applicable templates and frameworks, cutting-edge reports, access to our mentor program, penny-saving discounts, and your own customer success AI companion, CSC-GPT.
How long will I have access to the content?
For as long as your subscription is active, you’ll have unlimited access to every template, framework, presentation, and piece of exclusive content in your plan.
Are the mentors included in the fee?
Yes...and no. All our mentors are uber-experienced and qualified but some are newer than others - the ones who’re just starting out are free, the crème de la crème coaches charge per hour.
How can I get in touch?
Reach the team on hello@customersuccesscollective.com. Alternatively, you can drop Tytti a line over in the CSC Slack community.
Considering joining the Customer Success Collective for your professional development?
If so, you could unlock a world of possibilities.
Compare our plans and features
Explore our plans to find the perfect fit for your needs. Each option is loaded with features designed to drive your success. Choose the best plan and start unlocking your potential today!
What do you get?
| Insider | Pro | Pro+ | Exec+ |
Monthly newsletter | ✓ | ✓ | ✓ | ✓ |
Slack community network | ✓ | ✓ | ✓ | ✓ |
Virtual meetups & festivals | ✓ | ✓ | ✓ | ✓ |
Local, in-person meetups | ✓ | ✓ | ✓ | ✓ |
4 Templates & frameworks | ✓ | ✓ | ✓ | ✓ |
6 Exclusive articles | ✓ | ✓ | ✓ | ✓ |
13 OnDemand presentation recordings | ✓ | ✓ | ✓ | ✓ |
Ungated access to all reports | ✓ | ✓ | ✓ | ✓ |
CSC GPT | ✓ | ✓ | ✓ | ✓ |
Competency framework (coming soon) | ✓ | ✓ | ✓ | ✓ |
CSC Academy (coming soon) | ✓ | ✓ | ✓ | ✓ |
Salary calculator (coming soon) | ✓ | ✓ | ✓ | ✓ |
Quarterly bonus content | ✓ | ✓ | ✓ | ✓ |
Exclusive content | x | ✓ | ✓ | ✓ |
50+ Frameworks & templates | x | ✓ | ✓ | ✓ |
Mentorship program | x | ✓ | ✓ | ✓ |
400+ hours’ presentations | x | ✓ | ✓ | ✓ |
CS toolkits | x | ✓ | ✓ | ✓ |
Free CSC Festival Access | x | ✓ | ✓ | ✓ |
Live stream to all Festivals | x | ✓ | ✓ | ✓ |
Members-only events | x | ✓ | ✓ | ✓ |
In-person events on-demand | x | ✓ | ✓ | ✓ |
40% discount on Festivals | x | ✓ | ✓ | ✓ |
10% discount on Certifications | x | ✓ | ✓ | ✓ |
Members-only community | x | ✓ | ✓ | ✓ |
Free in-person Festival or course ticket annually | x | x | ✓ | ✓ |
In-person certification training access | x | x | ✓ | ✓ |
Customer Success Certified: Core | x | x | ✓ | ✓ |
6+ Masters certifications | x | x | ✓ | ✓ |
Advanced-micro courses | x | x | ✓ | ✓ |
Live GTM workshops | x | x | ✓ | ✓ |
AI Advantage workshops | x | x | ✓ | ✓ |
CS Certified: Leadership | x | x | x | ✓ |
Leadership Accelerator Program | x | x | x | ✓ |
CS Leadership dinners | x | x | x | ✓ |
Chief Customer Officer Summit | x | x | x | ✓ |
Mastering Leadership Workshops | x | x | x | ✓ |
Community-led workshops | x | x | x | ✓ |
Up to 20% off team memberships | x | x | x | ✓ |